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In order to make support requests easier to solve and track, we have implemented a support ticket system. 
Each support question is given a unique ticket number which can be used to track the progress and response of your request. 
For your convenience we provide a history of all your support requests. You need a valid email address to register and submit a ticket.

If you do not see your TRU Support Desk login details in your inbox after registering, be sure to check your spam/trash folder. Be sure to mark the email “Not spam” or white-list the email. Use the following links to learn how you white-list in Gmail, Live Mail, Yahoo Mail.

TRU Support Login Area

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FAQs (Frequently Asked Questions)


Once you register and are logged in please check the FAQs (Frequently Asked Questions) first, before submitting a support ticket.


We will endeavor to build the FAQs with the most relevant questions asked over time.

Support Desk Hours

9:00 AM - 5:30 PM MST (Mountain Standard Time) - Monday - Friday

We will aim to answer your tickets within a timely fashion. Please allow some time especially on weekends as timezones vary and certain question need to be dealt by specialist personnel that might be in a different timezone to you.

If your ticket is not answered within a few hours please resend - computers do go wrong and something might have happened to lose your request - it shouldn’t happen but … you never know.

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